Refund and Cancellation Policy

If you cancel within 48 hours of paying the advance and before work starts, we refund the full advance.

The advance pays for work already done, so it is generally not refundable once work has started. If we cannot deliver the agreed scope, we refund the advance in full.

The final payment is due only after you have seen the demo and we have made the in-scope corrections. If the delivered files do not match the agreed scope, tell us within 7 days of delivery. We will fix the issue, or refund the final payment if we cannot fix it.

Contact us if you were charged twice, or if money left your account but the payment is not confirmed in your portal. We refund in full any amount that did not go towards your order.

Once a refund is approved, it goes back to your original payment method through Razorpay within 5-7 working days. Your bank may take a little longer to show the credit.

Message us on WhatsApp or email projectsquad@proton.me. Include your order name and the email address you use in the portal.